What should be prioritized when assisting a confused resident?

Using validation therapy to connect with a confused resident prioritizes empathy and understanding in communication. This technique allows the caregiver to acknowledge and validate the resident's feelings and perceptions without directly challenging their confusion. By engaging with the resident's reality, the caregiver builds a rapport that can promote trust and reduce anxiety. This approach can enhance the resident's sense of security and comfort, making them feel heard and respected.

In contrast, while correcting misunderstandings might seem helpful, it can lead to frustration and withdrawal from the resident. Providing only truthful information may not be effective in addressing their confusion, as it could exacerbate feelings of disorientation if the resident is unable to comprehend the information being presented. Avoiding conversation altogether is not beneficial, as it deprives the resident of social interaction, which is crucial for emotional support and cognitive stimulation.